Refund policy

Hillbilly Shack Outfitters Return & Refund Policy Last updated: December 2025 At Hillbilly Shack Outfitters, every shirt, hoodie, and crewneck is made-to-order just for you. Because of this, we do not accept general returns or exchanges unless there is an issue with your order.

ALL SALES ARE FINAL Since all items are custom printed as soon as your order is submitted, we cannot accept returns or exchanges for: • Choosing the wrong size • Choosing the wrong color • Changing your mind • Not liking the fit, color, or design after receiving it • Ordering by mistake Please double-check your size, color, and design before submitting your order. 

 If WE make a mistake We will replace your item at no cost if any of the following happens: • You received the wrong size • You received the wrong color • You received the wrong design • Your item arrives damaged or defective You must contact us within 3 days of receiving your package. Please email us at HillbillyShack16@gmail.com with: 1. Your name 2. Order number 3. Photos of the item and packaging 4. A brief description of the issue

 Lost or Stolen Packages Once an order is shipped, we rely on USPS/UPS for final delivery. We are not responsible for: • Packages marked “delivered” but not found • Delayed or lost shipments • Incorrect shipping addresses entered by the customer If your package shows as lost in transit, contact us and we will help you start a carrier claim.

No Returns for Color or Style Changes We do not accept returns or exchanges if: • You ordered black and now want red • You changed your mind after receiving it • You want a different design • You prefer a different fit These are considered custom final-sale items. 

 Gifts If the item was purchased as a gift, the same policies apply.

Questions? We’re Here to Help Email: HillbillyShack16@gmail.com